OUR INTEGRATED MANAGEMENT SYSTEMS POLICIES

DOCUMENT NO: KBF.5.2.1 | DATE OF ISSUE: 01.03.2004 | DATE OF REVISION: 12.02.2025 | REVISION NO: 10

OUR VISION

We, IŞILPLAST PLASTİK SAN. VE TİC. A.Ş. aim to become a brand and a leading company in the GARDEN FURNITURE, INDOOR AND OUTDOOR FURNITURE sector by using Plastic and Plastic Derivatives Raw Materials.

OUR MISSION

• Our mission and commitment is to produce high-quality products in the most economical way by using state-of-the-art technologies in our sector.
• Make the best use of time and undertake more quality work in a relatively shorter time.
• Ensure the development of human resources, employment, and motivation.
• Deliver orders on time, respond to customer demands faster by increasing production capacity and technologies, and ensure customer satisfaction.
• Work on increasing the technical levels of products.
• Carry out the necessary processes to increase quality and continuously improve it.
• Become a reliable company that is always sought after.

All employees in their respective departments shall:

• ISO 9001:2015 QUALITY MANAGEMENT SYSTEM
• ISO 10002:2018 CUSTOMER SATISFACTION MANAGEMENT SYSTEM
• ISO 14001:2015 ENVIRONMENT MANAGEMENT SYSTEM
• ISO 27001:2022 INFORMATION SECURITY MANAGEMENT SYSTEM
• ISO 45001:2018 OCCUPATIONAL HEALTH AND SAFETY MANAGEMENT SYSTEM
• ISO 50001:2018 ENERGY MANAGEMENT SYSTEM
• SUSTAINABILITY POLICY
• CLIMATE CHANGE POLICY
• SOCIAL RESPONSIBILITY POLICY

Create, update, and maintain all the documents in accordance with all management system standards in the respective departments of our employees.

OUR QUALITY MANAGEMENT SYSTEM: ISO 9001:2015

• Our aim is to use developing and up-to-date technologies, follow up the developments in the sector closely, continuously increase the product quality, and perform production exceeding our customers' expectations.
• Implement the most suitable, most accurate, and most economical solutions in the swiftest way and take and implement precautions to prevent potential inconveniences that may arise later.
• Be a reliable company with an understanding of meeting the needs and expectations of the customer at the highest level.
• Be an exemplary corporation respecting society and the environment by ensuring the continuity of our quality understanding in order to reach our goals in line with our Quality Management System Policy.
• Provide all necessary trainings in order to reach our goals with our works in line with our Quality Policy. Provide a suitable working environment and be a family by supporting our works with technology.
• Contribute to the country's economy with the service quality we provide by increasing our experience and knowledge even more.
• Ensure customer satisfaction together with employee satisfaction and our service quality.
• Ensure maximum communication and efficiency with a system approach in process and management.
• Make continuous improvement sustainable based on efficiency.
• Meet applicable conditions and benefit from employees and suppliers in effective decision-making mechanisms.
• Instill leadership in all our employees with corporate management based on strategies.
• Continuously improve product quality, increasing efficiency and reducing costs, in accordance with Quality System standards.
• Ensure employee participation and that employees are excited and proud to be a part of the Corporation.
• Continue quality improvement studies in a systematic and planned manner with the participation of everyone.
• Arrange continuous training programs for all our employees.
• Ensure continuity in our Quality Improvement studies.
• Ensure that the materials we obtain from our suppliers are continuously communicated in a clear and understandable manner.

OUR CUSTOMER SATISFACTION MANAGEMENT SYSTEM: ISO 10002:2018

• Be open to negative feedback and requests from our customers.
• Approach all negative feedback and requests objectively, quickly, openly, and reassuringly in a solution-oriented manner.
• Establish communication channels with relevant parties to ensure information flow and traceability, and to ensure that measures to be taken against customer requests and the development process are clearly traceable.
• Perform product and service satisfaction measurement studies to learn the expectations and suggestions of our customers, and to offer customer-focused solutions.
• Determine improvement opportunities in products, services, systems, and processes in line with the demands and suggestions from our customers and employees and carry out the necessary studies.
• Establish measurement and evaluation systems to determine areas open to development and increase efficiency in order to prevent dissatisfaction from recurring and to create permanent solutions.
• Protect information about our customers in accordance with our information security policy.
• Evaluate and take into account the demands and notifications from our customers, transform them into customer satisfaction, and continuously improve by measuring overall efficiency.

We, IŞILPLAST PLASTİK SAN.VE TİC.A.Ş., undertake to consider and work in a solution-oriented manner on all kinds of notifications from our customers in line with our Customer Satisfaction Principles.

OUR ENVIRONMENT MANAGEMENT SYSTEM: ISO 14001:2015

• Our aim is to prevent pollution of air, soil, water, and other natural resources and use natural resources economically in accordance with environmental management system standards.
• Provide a working environment in accordance with environmental laws, regulations, and legislation.
• Protect the environment in which we work and use limited resources in a way that will cause little waste.
• Recover waste and dispose of it without harming the environment.
• Ensure that the philosophy of “CONTINUOUS IMPROVEMENT” is always applicable.
• Ensure that the materials we obtain from our suppliers are continuously communicated in a clear, understandable, and environmentally friendly manner.
• Prepare a healthy and safe working environment for all our personnel in the Quality System activities we have established.
• Provide the necessary resources to create an environment in accordance with Environmental Policies.
• Our aim is to be the leading corporation in the sector, whose name is mentioned together with quality, with the understanding of the quality of the continuously developed products and the management systems we have established.
• Our aim is to establish an effective system that prevents all accidents, occupational diseases, environmental damages, and nonconformities while continuously improving and developing the systems.

OUR INFORMATION SECURITY MANAGEMENT SYSTEM: ISO 27001:2022

• Work in accordance with customer specifications, laws, legislation, regulations, and standards, keeping customer information confidential and company records secure.
• Meet the requirements of all legal legislation and contracts related to information security, ensuring security in terms of confidentiality, integrity, and accessibility.
• Take necessary measures to prevent recurrence by addressing information breaches in a timely manner.
• Protect the information assets of IŞILPLAST PLASTİK SAN.VE TİC.A.Ş. against all kinds of threats that may occur internally or externally, knowingly or unknowingly.
• Ensure accessibility to information through business processes as required and duly meet legal legislation requirements.
• Maintain the three basic elements of the Information Security Management System in all activities:
  • Confidentiality: Prevent unauthorized access to important information.
  • Integrity: Ensure the accuracy and integrity of information.
  • Accessibility: Ensure that authorized persons can access information whenever necessary.
• Address the security of not only data kept in electronic environments but also all data in written, printed, verbal, and similar formats.
• Provide awareness by offering Information Security Management training to all personnel.
• Report all gaps in Information Security that actually exist or raise suspicion to the ISMS Team and ensure they are investigated by the ISMS Coordinator.
• Prepare, maintain, and test business continuity plans.
• Identify current risks by periodically conducting evaluations on Information Security.
• Review and follow up on action plans as a result of evaluations.
• Prevent any disputes and conflicts of interest that may arise from contracts.
• Meet business requirements for accessibility to information and information systems.
• Understand the needs and expectations of our customers and fully meet their demands, ensuring continuity of customer satisfaction.

OUR OCCUPATIONAL HEALTH AND SAFETY MANAGEMENT SYSTEM: ISO 45001:2018

• Continue to be a corporation adopting occupational health and safety as a principle in our production and improving the quality management system in accordance with occupational health and safety standards.
• Provide a working environment and conditions in accordance with the law, legislation, and regulations regarding occupational health.
• Train our employees in the field of occupational health and safety and ensure that they reach a good occupational health and safety awareness.
• Ensure that employees and visitors serving in our corporation comply with the occupational health and safety rules introduced by IŞILPLAST PLASTİK SAN.VE TİC.A.Ş.
• Provide all legal and other conditions regarding the corporation, ensure the participation of employees, and receive their opinions.
• Considering the developments in the world that may affect Occupational Health and Safety, we undertake to predict possible situations that may be encountered in the future and to continuously develop and review our situation.
• Ensure the continuity of our OHS Management System that has been established and is being implemented in this direction as our OHS policy.
• Implement and follow OHS risk and opportunity precaution methods.
• Determine all OHS risks and regularly update emergency procedures.
• Plan trainings in order to control work accidents, raise awareness of personnel, and take necessary measures in this direction.
• We undertake to create a sustainable OHS structure and continuously improve and develop it.

OUR ENERGY MANAGEMENT SYSTEM: ISO 50001:2018

• We undertake to provide resources to increase energy efficiency in order to support environments where happy people live.
• Ensure that the work environment is prepared without wasting energy and natural resources with the participation of all employees.
• Work in compliance with legal conditions and other requirements regarding energy efficiency.
• Strive to continuously improve energy efficiency and comply with the electrical efficiency program in purchases and designs.
• Provide systems and services consuming comparatively less energy.

OUR SUSTAINABILITY POLICY

• Based on Corporate Sustainability Policy, and environmental, social, and corporate management our aim is to:
• Manage risks effectively, and continuously improve all processes.
• Work with the principle of zero accidents in occupational health and safety.
• Increase company performance and production efficiency.
• Provide an open communication environment by encouraging employees to actively participate.
• Use energy efficiently, protecting the environmental balance and natural resources.
• Increase stakeholders' knowledge and social awareness on climate change.
• Adopt a sustainable environmental management policy based on national environmental legislation, relevant environmental standards, and the best technologies in this field.
• Ensure information security and business continuity in all activities.
• Comply with national and international legislative requirements.
• Manage relations with stakeholders transparently and with common sense.
• Ensure continuity in customer satisfaction.
• Help its suppliers move towards sustainability practices.
• Share sustainable environmental policy practices transparently with the public.
• Offer Corporate Social Responsibility activities to its stakeholders in line with the Company's strategies, goals, and priorities.
• Adopt Corporate Governance Principles, primarily ethical values ​​and combating corruption, as the Company's culture is our goal.

OUR CLIMATE CHANGE POLICY

• IŞILPLAST PLASTİK SAN.VE TİC.A.Ş. undertakes and represents to execute the following basic principles required to protect the global natural balance, reduce carbon footprint and greenhouse gas emissions, and reduce the effects of climate change while ensuring continuity and sustainability in all our services.
• Our Corporation shall perform its work with the participation of all stakeholders fighting against climate change, based on scientific methods, considering environmental, sociological, economic, technological, and financial elements.
• Strategies related to climate change shall be prepared, a monitoring mechanism for all consumer goods shall be established, and actions shall be tracked.
• The requirements determined by the laws of the Republic of Turkey, regulations, circulars, and legal legislation, as well as the obligations arising from international agreements, shall be duly observed.
• Greenhouse gas emissions of all equipment and devices used during our services shall be monitored, and the import and use of substances that deplete the ozone layer shall be gradually terminated.
• Climate change issues shall be analyzed and integrated into business processes within the scope of the following management systems:
  • ISO 9001:2015 Quality Management System
  • ISO 10002:2018 Customer Satisfaction System
  • ISO 14001:2015 Environment Management System
  • ISO 27001:2022 Information Security Management System
  • ISO 45001:2018 Occupational Health and Safety Management System
  • ISO 50001:2018 Energy Management System
• Our Corporation shall work on reducing energy consumption and energy use.
• Risks related to climate change shall be assessed, and identified risks shall be reduced to acceptable levels.
• Training programs to raise awareness among personnel, suppliers, and third-party stakeholders about climate change shall be provided regularly.
• All real or suspicious activities that contradict efforts to prevent climate change shall be reported, and measures shall be taken to prevent recurrence.
• Our aim is to provide the necessary resources to reduce the effects of climate change with the philosophy of a more livable world, taking the necessary actions and continuously improving them.

OUR SOCIAL RESPONSIBILITY POLICY

• The main goal of our Company is to create an environment where IŞILPLAST PLASTİK SAN.VE TİC.A.Ş. personnel can work in a healthy and satisfied environment.
• It is our duty to act in accordance with all national and international laws and regulations, starting from the recruitment process of our employees.
• It is our responsibility not to discriminate in any way in our company, not to employ child labor, not to act in any way that violates personal rights starting from the determination of working conditions, and to ensure the health and safety conditions of employees in the workplace.
• Our employees have the right to benefit from working hours, wage payment, holiday and leave practices within the framework of the Labor Law, to become a member of unions and to be represented.
• It is essential to provide regular training to all personnel, including newly hired personnel, and to constantly raise awareness about working conditions, occupational health and safety.
• For any action to be taken in our company or on behalf of our company, bribery, corruption and similar practices as well as any behavior that will lead to such actions are strictly prohibited.
• Our principle is to implement the Procurement Rules criteria and, when necessary, to eliminate non-conformities by implementing corrective actions and continuously improve the system together with the participation of all our employees.
• Accountability, transparency, effective behavior, respect for the parties, respect for the law, respect for international norms of behavior are our policies.
• It is our company policy to participate in and contribute to social responsibility projects.
• It is our company policy to stand by our state and help the victims in natural events such as disasters, floods, epidemics, earthquakes affecting large segments of society.