Warranty Conditions
Notice the warnings and follow at all times the instructions of use of the product. If in doubt, check our website www.siesta.com.tr, or contact our Customer Service.

To clean the plastic chairs and tables, use water and colourless and non-abrasive liquid detergents. Leave the soapy solution for a few minutes and then, if necessary, scrub the surface with a flexible bristle brush. Subsequently rinse with water. Avoid prolonged contact with coloured or fatty substances, because they can be absorbed by the polymer and leave stains. Thus, avoid prolonged contact with detergents or acidic or basic solvents. Abrasive cleaners that may affect the product must not be used, such as abrasives, glass cleaner, mops, etc. Do not use high pressure water cleaners because they can affect the polymer.

In case of metal products with scratches or small spots of rust due to a lack of care in the maintenance, they can be slightly repaired by polishing the affected areas. Then, apply antioxidant priming, and finally, bright enamel paint. Do not expose the products continuously and for a long period of time outdoors. These products are suitable for an intense but not permanent outdoor use. To maximize the useful life of the product store it in a place protected from sunlight, humidity, saline environments, dirt and high temperatures when not in use. It is recommended not to block or cover the products.

The use of products such as synthetic fibres, wood, aluminium, stainless steels, etc., is expressly not recommended by the manufacturer for use and/or exposure in areas with a significant level of salinity in the environment. The maintenance required by the synthetic fibre and textilene is of at least two annual cleanings to remove dust and environmental waste that can remain in the mesh or braiding, as deposited dust and pollution may be perishable. Thus, avoid prolonged contact with coloured or fatty substances (such as sun creams), since they can be absorbed by the material and leave permanent stains. To clean them it is recommended to use water with liquid, colourless and non-abrasive detergents. Leave the mixture of water with detergent acting a few minutes, and then, if necessary, scrub the surface with very flexible bristle brushes. Then rinse thoroughly. If you use water pressure systems for cleaning, be aware not to damage the surface. It is advised to clean and dry synthetic fibre properly before storing it for the winter, and do the same process at the beginning of the season, when will be used regularly.

Intended for a domestic use to users, all SIESTA brand products are warranted for a period of 3 years under normal use and maintenance against any manufacturing defect that affects their functionality. The buyer should always prove the ownership of the product purchased by invoice or receipt. From 6 months after delivery, even within 3 years, the user/buyer should prove that the defect/noncompliance already existed prior to delivery.
For a non-domestic use (sales made to individuals or legal entities for their business or professional activity), as an example, as the hospitality industry, communities, pre-registration, etc., goods can be distinguished according to the corresponding catalogue:

CONTRACT & RATTAN catalogues:
• Siesta grants a warranty for a period of two years from the time of delivery..

GARDEN Catalogue :
• For Siesta GARDEN products , Siesta grants a warranty for a period of one year from the time of delivery.

These guarantees are granted under normal use and service conditions against any manufacturing defect that affects the functionality of the products. This warranty does not cover defects and flaws resulting from the passage of time or wear and tear caused by the use. As an example, this warranty does not cover discoloration, and/or tinging of the colours, changing textures of materials, cracks, scratches, chipping and peeling paint, and grazers due to the use and proper destination of such products, etc.

In case of non-compliance according to what has been said, to proceed with the complaint, contact immediately our representative or if this is not possible, our Customer Service . If after the review of the product it is found to treat a defect in the manufacturing process of our product, only Siesta may determine the option to repair, replace or reduce the price of the product, in response to the disproportionate and/or inability to proceed with the implementation of either option.

DO NOT FORGET to keep the batch label attached to the furniture to the validity of the guarantee and bill of sale/receipt of product sales. Note that it is imperative to attach explanatory photographs of the claimed defect, showing the full product, and different damage/non-compliances seeking to rely on each non-compliant product. Photos must be taken from various angles so we can investigate the incidence and a brief explanation of why and how the event occurred (preferably by email). For injection moulding products add photographs of the timestamps of the pieces.

• Transport costs for repair or replacement shall be borne by the buyer.
• Defects resulting from intentional damage, negligence or misuse will void the warranty.
• It expressly disclaims any liability for incidental damages. The assurance provided by this document is limited to the value of the product.
• To the extent permitted by applicable law, this document excludes any implied warranty.
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